Shipping Policy

Last Updated: June 2026

Thank you for shopping with Truly Silver. We aim to deliver your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders are not processed on Sundays or public holidays.
• During high-demand periods, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Locations: 7–14 business days

Please note that delivery timelines are estimates and may vary depending on courier operations and location.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer free shipping on selected products, promotions, or order values.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information to monitor delivery status.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier partner delays
• Incorrect shipping information provided by the customer

Truly Silver is not responsible for delays caused by third-party logistics providers.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• We may not be able to redirect or recover the shipment once dispatched.

Damaged or Incorrect Deliveries

If you receive:

• A damaged product, or
• An incorrect product

Please contact us within 48 hours of delivery with your order number and clear photos/videos of the received package and product.

Such requests will be handled according to our Return & Refund Policy.

Lost Shipments

If your order appears lost in transit, please contact us. We will coordinate with the courier partner to investigate and provide an appropriate resolution.